The client.
Amaroo Village has been providing quality services to the City of Gosnell’s senior community since 1969, with additional services being offered to the wider West Australian community since 2000.
“Aged care isn’t a sexy industry and most jobs aren’t high paying, so you have to really want to do it – we need people who have that level of compassion and respect,” Amaroo’s HR Coordinator Shelley Harris explains.
“All centres are subject to strict quality standards and, with increased media coverage concerning any adverse event in aged care, it only takes one bad egg to ruin an operator’s reputation.
“The more staff interact with residents, the greater the potential for risk. It follows then that Amaroo has particularly stringent criteria when it comes to hiring carers.
“There’s a big re-accreditation check every three years and the agency also conducts spot checks, so it’s vital that any new carers know what their responsibilities are.”
On top of these screening measures, Amaroo makes sure that every single job applicant has an up-to-date Police Check. “This is an industry requirement, and we particularly look for any incidences of harm, abuse or theft,” Shelley explains.
The objectives.
Use technology to save time and money in aged care recruiting.
Verify all experience and certification.
The results.
Employees need to renew their certificate every three years, which used to be a fairly convoluted process. “Individuals would take their ID to the post office and fill out the forms; we’d reimburse them through payroll and then wait weeks to receive their clearance in the mail – sometimes it took so long, they were unable to work.”
Now Amaroo uses CVCheck and Harris says it’s far more efficient. “It’s all done in my office: the employee comes in and spends five minutes filling out the form, we pay for it upfront and generally receive the police clearance within an hour or two,” Harris finishes.
For the full client story on Amaroo Village click here.
