Medibank commits to a seamless candidate experience

“We were looking for the best and most efficient way to manage risk, to make sure we’re hiring people who are suitable, and to make the candidate experience as seamless as possible.”
Andrew Medibank
Andrew Retschko
Senior Executive of Talent Acquisition and Engagement:

The client.

Medibank is a leading private health insurer with more than 40 years of experience delivering better health to Australians and looking after the health cover needs of more than 3.7 million customers through the Medibank and AHM brands.

Andrew Retschko is Medibank’s Senior Executive of Talent Acquisition and Engagement. He explains the situation prior to partnering with CVCheck:

“Managing risk from every angle is absolutely critical. We look for the best and most efficient ways to manage risk, to ensure we’re hiring people who are suitable, and to make the candidate experience as seamless as possible. Medibank hires across a diverse range of roles, and managing risk is paramount.”

The objectives.

  • Bring the right people into the right roles at Medibank.
  • Ensure the candidate experience is as seamless as possible.
  • Manage the risk associated with hiring.
  • Ensure a cost effective and efficient hiring process.

The results.

Now every hire Medibank makes is verified through the CVCheck platform: “We make over a thousand hires a year and we utilise CVCheck for all of them,” Andrew explains.

“Painting a clearer candidate picture ensures that an individual is a great cultural fit, and this has been invaluable. CVCheck helps us find the right people by adding colour and certainty to each hire. The checks not only give us peace of mind, they enable future employees to enjoy working with us and ensure that the hiring manager can work effectively with them.”

In terms of making the candidate experience as seamless as possible, Andrew says: “We’re very satisfied with CVCheck. The platform relies on candidate engagement, and typically the feedback we get from candidates about that process is very positive.

“We use SuccessFactors, a SAP product, and the integration with CVCheck enables us to be far more efficient. It also allows me from a leadership position to ensure the team is completing all the checks, and pulling reports easily,” finishes Andrew.

For the full client story on Medibank, click here.

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